Returns Policy:

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return/refund.

To be eligible for a refund, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt, invoice or proof of purchase.

To start a return, you can contact us at beechcroftmidlandslimited@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded up to the full purchase price to your original payment method however any original postage costs are not refundable. Please remember it can take some time for your bank or credit card company to process and post the refund too. All of the above terms fall within the UK selling distance regulations.

Returns Address:

Azunoo,  27 Mica Close, Amington Industrial Estate, Tamworth, Staffs, B77 4DR

You can always contact us for any return question at beechcroftmidlandslimited@gmail.com.

Additional Returns Information:

All returned items must be returned in a fully resalable conditions with any packaging in tact with all tags, if applicable, still attached to the item/s.

We are not responsible for the return shipping costs of the items unless faulty or damaged. Please refer to the faulty and damage information sections below for further information.

Please make sure all returned items are well packaged, so as not to be damaged in transit.

We are unable to take any responsibility for items that may be damaged or lost during transit.

Please ensure all paperwork including any returns information is included in with your return.

Your Right To Cancel:

In accordance with Distance Selling Regulations, your right to cancel an order for goods starts the moment you place your order and ends after a statutory 14 day period following the receipt of your goods. If your order consists of multiple goods, the 14 day period runs from when you get the last of the batch. This 14 day period is the time you have to decide whether to cancel your order and return it. You must make notice of cancellation, clearly stating your request and reason to cancel by emailing phil.brittain@azunoo.com or writing in to:

Azunoo,  27 Mica Close, Amington Industrial Estate, Tamworth, Staffs, B77 4DR

In the event of goods already being delivered to you before cancellation, you have a legal duty to retain possession of them and to take full care of them. In order to return items you will be responsible for sending these goods to the supplier (Azunoo) at your own expense, with the exception of faulty goods. It is your responsibility to make sure goods are delivered back to us and not damaged in transit; in the event of any damage or loss the claim to recover our costs will be raised. In order to receive a refund, all goods must be returned completely unused, in their original packaging with any tags un-removed such as hygiene seals. Items will be inspected upon their return to ensure they meet these regulations.

Faulty Items:

In the event you should receive a faulty item, please follow the same procedure above and state the items fault. Returns postage costs will be covered by Azunoo in the form of returns packaging which will be dispatched to you. The item will be inspected by our quality team when we receive it back and either a replacement or a full refund offered to you including any original postage costs. We only replace items if they are defective or damaged subject to availability.

Your Right To A Refund:

Once items have arrived back with the supplier they will be inspected to ensure they are in an acceptable condition. You should receive a refund within 28 days of Azunoo receiving the goods back.

Shipping:

To return your order, you should post items to:

Azunoo,  27 Mica Close, Amington Industrial Estate, Tamworth, Staffs, B77 4DR

You will be responsible for shipping expenses unless the item is faulty. You will also be responsible for ensuring that items are not lost and returned to us in good condition. Please note, if you are shipping an item over £50.00 you should consider using a trackable shipping service or purchasing shipping insurance so you can provide proof of postage against any damage or loss.

Damages and/or other issues:

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.